Refund policy

30-day returns

If you're not happy with your order, you can request a return within 30 days of delivery. Items must be unused, in their original packaging, with all parts included. Email support@keptwell.co.za with your order number to start a return. Once we receive and inspect the item, we'll refund you to your original payment method within 7 business days.

 

Faulty or damaged items

If your item arrives damaged or stops working because of a manufacturing defect, contact us with your order number and a photo or short video of the problem. In line with the Consumer Protection Act, defective goods can be returned within 6 months of delivery for a repair, replacement or refund.

 

Non-returnable cases

We can't accept returns for items damaged through misuse, or for items returned without contacting us first.

 

Cancellations

You can cancel an order free of charge before it ships. Email us as soon as possible with your order number.